With you every step of the way

Our Customer Charter

At Deanfield Homes we will do all we can to make buying your new home a simple, straightforward and enjoyable process. We are a Registered Developer of the New Homes Quality Board, committed to building to the very highest standards to deliver homes people love to live in. We adhere to the New Homes Quality Code, which follows ten guiding principles, ensuring that we act with transparency and fairness, with the interests of our customers and purchasers at the fore. We want you to be delighted with your new home and the level of service you receive from our entire team.

Be Confident in your Choice

With Deanfield Homes you can be confident in your decision to purchase a brand new home. Our homes come with a 10-year NHBC warranty, giving you the reassurance that your home has been constructed to stringent quality standards, and providing cover against structural defects. At each step of the purchasing process you will be kept fully informed and given the opportunity to ask questions.

Reserving your new home

Once you have found the right home for you, you will enter a reservation agreement which details the reservation fee and an agreed date by which exchange of contracts must take place. We know circumstances change and you can reserve your new home with the reassurance of a 14-day cooling off period, within which you may cancel the agreement and receive a full refund of the reservation fee.

Before you exchange contracts

Prior to exchange of contracts, you will be invited to an Information Giving Meeting to enable the sales and construction teams to fully explain the benefits of the development and your chosen home. This will also be your opportunity to ask any questions you may have prior to committing to your purchase.

Before completion

After exchange of contracts and approximately one week prior to your completion date, you will be invited to visit and view your home in its virtually complete condition. You have the option to appoint a qualified inspector to undertake the visit on your behalf, at your cost, if you prefer.
During this visit, a home demonstration will also be undertaken, where details of how to look after your new home, including how to maintain the heating and electrical equipment, will be explained.

After completion

Our dedicated Customer Service team are on hand to provide you with peace of mind for two years after you move in and the NHBC warranty is valid for 10 years from exchange of contracts.

Your new home benefits from a 10-year NHBC warranty which is valid from completion. You will also be provided with access to an online portal containing all relevant contact details, including our dedicated Customer Service team and out-of-hours contact information. The portal will also contain details and instructions relating to all fitted appliances and specific information on how to care for your home.

Consumer Codes

Deanfield Homes adheres to industry consumer codes of practice, providing our customers with transparency and fairness during the home-buying process. The code applicable to you is dependent on your reservation date, please see below.

New Homes Quality Code

If you reserved your Deanfield home on or after 04 April 2023, the New Homes Quality Code applies.

Visit the websiteDownload the code

Consumer Code for Home Builders

If you reserved your Deanfield home before 04 April 2023, the Consumer Code for Home Builders applies

visit the websiteDownload the code

Moving Home Checklist

Your moving timeline

If you would like to find out what moving homes is like with Deanfield Homes you can download our Moving Home Checklist here.